Gran Melia Fenix

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hotel Vincci Capitol Meliá Castilla Silken Puerta America G.L. Tryp Ambassador Maria Elena Palace Regina Senator Gran Via Hotel Petit Palace Art Gallery show the 8 most popular…Show first two…
Landmark Puerta de Alcalá 0.7 km Fuente de la Cibeles 0.9 km Plaza de Toro de las Ventas 1.0 km Puerta del Sol Madrid 1.6 km Catedral de la Almudena 2.3 km Paseo de Recoletos 0.5 km Plaza de Cibeles 0.9 km Paseo del Prado 1.4 km show the 8 most popular…Show first two…
Monument or Landmark Royal Palace of Madrid 2.3 km Monasterio de las Descalzas Reales 1.7 km
Museum Museo Thyssen - Bornemisza 1.3 km Museo del Prado 1.3 km Museo Nac. Centro de Arte Reina Sofia 1.9 km National Arqueological Museum 0.4 km Museo Postal y Telegráfico 0.9 km Real Academia de las Artes de San Fernando 1.0 km Museo Sorolla 1.0 km Madrid Jardin Botanico 1.6 km show the 8 most popular…Show first two…
Park Parque de El Buen Retiro 0.7 km
Stadium or Arena Estadio del Bernabeu 2.8 km
Theatre Teatro de la Zarzuela 1.2 km Auditorio Nacional de Musica 1.4 km Teatro Español 1.6 km
Train Station Atocha's Train Station 2.1 km Estacion del Recoletos 0.5 km
Airport Barajas (MAD) 12.8 km

Gran Melia Fenix

Hermosilla Nº 2, 28001 Madrid (Show map)

Overview and availability
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Guest reviews

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Score from 109 reviews

8.3

In The heart of one of Europe's finest cities, a cosmopolitan center of art, culture and entertainment, The Gran Meliá Fénix Hotel graces the Plaza de Colón in Madrid and Paseo de la Castellana. Overlooking the flowing fountains and meandering walkways, this elegant first-class hotel is perfectly located near the business, cultural and shopping districts of Madrid. The hotel is situated just steps from the city's most exclusive designer boutiques and a short walk to the world-renowned Prado, Thyssen and Reina Sofia museums.

Rooms: 215. Hotel Chain: Meliá Hotels & Resorts.

Availability

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Hotel Facilities

General

Restaurant, Bar, 24-Hour Front Desk, Newspapers, Terrace, Non-Smoking Rooms, Rooms/Facilities for Disabled Guests, Elevator, Express Check-In/Check-Out, Safety Deposit Box, Heating, Gay Friendly.

Activities

Sauna, Fitness Centre, Massage.

Services

Room Service, Meeting/Banquet Facilities, Business Centre, Babysitting/Child Services, Laundry, Dry Cleaning, Barber/Beauty Shop, VIP Room Facilities, Breakfast in the Room, Ironing Service, Bridal Suite, Currency Exchange, Shoe Shine, Car Rental, Fax/Photocopying.

Internet

Internet via modem is available in the entire hotel and costs EUR 8.00 per 24 hours.

Guest Parking

Private parking is possible on site and costs EUR 28.00 per day.

Hotel Policies

These are general hotel policies. As they may vary per room type; please also check the room description.

Check-In

12:00 - 18:00 hours

Check-Out

12:00 hours

Cancellation

If cancelled up to 1 day before the date of arrival, no fee will be charged.

If cancelled later or in case of no-show, the first night will be charged.

Children and extra beds

All children under 12 years stay free of charge when using existing bedding.

All children under 2 years stay free of charge for cots.

All older children or adults are charged EUR 96.30 per night and person for extra beds.

Maximum capacity of extra beds/babycots in a room is 1.

Extra beds and baby cots are upon request and need to be confirmed by the hotel.

Supplements will not be calculated automatically in the total costs and have to be paid separately in the hotel.

Pets

Pets are not allowed.

Accepted credit cards

American Express, Visa, Euro/Mastercard, Carte Bleue, Diners Club, JCB, red, Maestro

The hotel reserves the right to pre-authorise credit cards prior to arrival.

Hotel information

The hotel provides highly personalised service of superior quality, as one would only expect of a 5-star deluxe hotel bearing the name of a Gran Meliá. Our guest relations team, butler service, secretarial service and royal service on the executive floor ensure the satisfaction of our guests.

The Gran Meliá Fénix also provides meeting rooms along with a business centre, with internet access, fax and photocopy service, translations, and document printing.

There is a private car park for guests.

Guests also have access to the Sensay Wellness centre, gym and sauna.

A member of The Leading Hotels of the World.

Food & beverage

The hotel provides a magnificent restaurant, our superb à la carte restaurant, specialising in the traditional local cuisine with delicate touches of Mediterranean influence.
The hotel also caters to the widest range of needs for special events such as banquets and business meals, as well as leisure events such as cocktail parties, theme parties and celebrations.
In summer, enjoy your dinner on the terrace "La Terraza del Fénix" right on Plaza de Colón square.

Room information

The hotel offers 215 guest rooms, all of which are equipped with the very latest in modern technology, yet with exquisite decorations reminiscent of the refined 19th century English style. There is an exterior jacuzzi in the superior rooms.

The hotel also provides a royal service executive floor, with rooms that include a private reception area, butler service, pillow menu, private buffet and permanent, but not free, bar amongst other services, as well as 16 suites to satisfy the most demanding expectations.

Area information

The hotel is located in the very heart of the city, just a few minutes from the National Library, the Retiro Park, the National Archaeological Museum and a short walk from the “Triangle of Art” formed by the Prado, Reina Sofía and Thyssen Museums. The location is also perfect for exploring the stylish stores along Goya, Serrano or Velázquez Streets. The very best in leisure is right on the hotel doorstep, a perfect complement to the grand diversity of theme parks, nightlife and other attractions offered by such a modern, cosmopolitan city as Madrid.

Terms & Conditions

Your reservation is absolutely secure. All personal data is encrypted and will be processed in a secure way.
Booking.com takes the privacy of your personal data very seriously. Your personal information will only be used to process your booking. For more information, read our privacy statement.
Booking.com will not charge you any reservation fees for making this booking, nor charge your credit card. You will simply pay for your stay at the hotel.
Cancellation is free of charge provided you adhere to the notification period stated in the hotel cancellation policy (see "Hotel Policies").
More information can be found in our terms and conditions.

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Overview and availability
Photos
Guest reviews

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Area photos

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Overview and availability
Photos
Guest reviews

The guest reviews are submitted by our customers after their stay at Gran Melia Fenix.
They are opinions of guests that reflect their experiences when staying at this hotel.

Total

8.3

Based on 109 reviews

Staff	8.7
Services	8.3
Clean	8.8
Comfort	8.4
Value for money	7.2

Show scores of:

Individual guest reviews

Reviews are ordered by language and date with a maximum of 25 reviews

Previous page Next page Showing 1 - 25 (Total 109)

Cristina
Solo traveller
mendoza, Argentina
November 14, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

7.5

Anonymous
Group
United States of America
November 14, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

The rooms were very nice and the hotel staff was polite and attentive. Everyone spoke very good English and did their best to accomidate your needs.

Ethel
Mature couple
Clonmel, Ireland
November 7, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

good communal areas, great bed

food bar very expensive 18 euro for a sandwich????

8.5

Norberto
Mature couple
Miami Beach, United States of America
November 2, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

9.5

Harry
With friends
Wakefield, United Kingdom
October 28, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

Anonymous
Mature couple
United States of America
October 16, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

Helpful & knowledgable staff, charming, comfortable room, bath w/jacuzzi (nice), excellent location near best shopping.

Lobby of hotel could be updated for a 5 star hotel. Food prices quite high..........coffee over 6 euros!

Anonymous
Family with young children
United Kingdom
October 2, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

7.5

Luis
Young couple
Lisboa, Portugal
September 9, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

The ideal hotel in the right place! (excellent location). It is a charming hotel with a real five stars service in the heart of the most elegant place of Madrid.(Barrio Salamanca).

Anonymous
Solo traveller
Russian Federation
August 29, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

It was shown at the hotel's site the Premium room square is approximately 30 m2. The real square of the Premium room where I stayed was around 14 m2. The furniture was damaged. I left this hotel in the morning, though I planned to stay there 3 nights.

4.5

Andres
Family with young children
Wsthampton, New York, United States of America
August 28, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

A place to stay, close to the best in Madrid!

Jesus
With friends
garza garcia N.L., Mexico
August 24, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

BEatifull room

Dianne
Mature couple
Melbourne, Australia
June 18, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

friendlliness and courtesy of staff, promptness of service, relaxed atmosphere

No - but would prefer better lighting above the desk - some of us unfortunately have to use our computers while in Spain - and the capacity to make tea or coffee in the room.

Jada
Solo traveller
Caloundra, Australia
June 7, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

9.5

Anonymous
Family with young children
Spain
May 23, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

extremely professional staff

Kenneth
Mature couple
Skirlaugh Hull, United Kingdom
May 14, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

When arriving at the Hotel,was told the room we had booked was not available, and was asked to take an inferior room which we refused after much arguing was offered the room which we had booked Not Happy.

6.5

Alfonso
Group
miami, United States of America
May 11, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

Hotel Staff, services and hospitality.

Yes, The handicap room is very small, it is smaller than the regular rooms. We did not fit we asked to remove furniture from the room, the bed was really small and the wheel chair did not fit to make it to the bed.

7.5

Dimiter
Solo traveller
Sofia, Bulgaria
May 7, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

location; available services

room size; separate charging for breakfast

6.5

Anonymous
Solo traveller
United Kingdom
May 5, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

I would go back

Room faced the internal court

Anonymous
Young couple
Hungary
April 22, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

breakfast

9.5

Anonymous
Mature couple
United States of America
March 25, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

The friendliness and helpfulness of the staff. Re question 4 below the facilities as well as the location.

Erling
Mature couple
Oslo, Norway
March 25, 2008

Staff:		Clean:		Value for money:
Services:		Comfort:

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Gran Melia Fenix

Score from 109 reviews

Availability

When would you like to stay?

Check-in date

Check-out date

Hotel Facilities

General

Activities

Services

Internet

Guest Parking

Hotel Policies

Check-In

Check-Out

Cancellation

Children and extra beds

Pets

Accepted credit cards

Hotel information

Food & beverage

Room information

Area information

Terms & Conditions

Area photos

Individual guest reviews